Thank you for choosing “Globetrot Holidays”. We take all efforts to ensure that you have a warm & delightful holiday experience. We devote our keen attention to every minute detail of your travel/tour package. At the same time, we request you to read & follow the below Terms & Conditions so as to avoid any misunderstanding & ensure a hassle-free & enjoyable travel/tour with us. Terms & Conditions extend to all Domestic as well as International Customized & Group Tours, & also Corporate Travel & Educational Tours organised by Globetrot Holidays.
Payment of the registration amount indicates that the Clientele is interested in the tour and has read and accepted all the terms and conditions mentioned on the Globetrot Holidays website. In case of a client who is processing the booking formalities on behalf of his/her family is deemed to have been authorised to do so by his family after reading all the terms and conditions mentioned on the brochure/website. As all these Terms and Conditions will form part of contract that Clientele will enter with us once the booking is confirmed. A contract will be made between the Client and Globetrot Holidays only upon booking is confirmed and accepted by us and our communication thereof to the client.
A client must have a valid photo ID Proof for booking a Domestic Tour and a valid passport for booking an International Tour. As per the circular issued under RBI regulations, submission of PAN for international tours is mandatory. If the client does not possess the documents stated herein, then, in such case, a provisional booking is made and confirmed only after the submission of the said Documents.
When you book a tour, or when someone else books a tour for you, on your name, that means you are physically fit to travel to that particular destination. It is very important for you to take care of your health throughout the tour. Health is entirely your own risk and responsibility. It shall be the duty of the client to inform Globetrot Holidays in writing in case of any medical condition that may affect his/her ability to enjoy the tour. Under such conditions, we may decline to accept or continue such client in that particular tour. Any health issue arising on tour or any stay back due to the same shall be entirely borne by the client and we shall not be held responsible in any manner whatsoever. Globetrot Holidays reserves all rights (without obligation) to ask the client to undergo medical tests and provide written certification of his/her medical fitness before departure or at any time during the tour and if he/she fails to undergo such tests or fail to provide such certificates, we may decline to accept him/her or to continue him/her on the tour. However, it is not our obligation to check his/her medical condition. The client must bring with himself/herself any medication that may require by him/her while on tour. He/she must also note that service providers such as Airlines may decline to accept him/her on medical grounds. The client must read the Rules and Regulations of the service providers, because we shall not be responsible for the consequences suffered by client. To some extent, losses on account of cancellation or curtailment attributable to hospitalization as also expenses of hospitalization incurred by the client may be covered by insurance. Please read the Insurance section very carefully.
Payments can be made by Bank Transfer, Cash, Cheque, Google Pay, NEFT, RTGS or IMPS. Cheque should be in favour of ‘Prathamesh Sawant’ and clients must collectand verify statement of account & receipt of payment.
The registration amount paid at the time of booking is non-refundable and interest free. Clients have to pay the full tour price as per the guidelines given in the finalquotation for the tour/travel package and or communicated by sales team. If clientbooks a tour 45 days prior to the departure date, then they must make a payment ofthe entire Tour Price while booking itself, and the Tour cannot be booked by paying only the registration amount. In case the guest make Tour payment by cheque and such cheque is dishonoured, a charge of ₹150 + 18% GST will be levied by the Company and borne by the client immediately. The client need to reconfirm and authenticate the information provided at the time of booking. Company holds all rights to cancel the booking and forfeit the amount paid in case of any misleading and fraudulent information is provided by the client. Registration amount differ from tour to tour. For tours where air, cruise, train booking is required the registration amount will be higher of that compared to others tours.
This list is illustrative and not a complete list and includes all the other inclusions as mentioned in the final quotation.
This list is illustrative and not a complete list and includes all the other exclusions as mentioned in the final quotation.
Clients can avail early booking discounts declared by the company, which are valid for a declared period only and are applicable for limited seats or for the particular dates as specified. If full payment is not received by the date as stated on the invoice, the discount will be removed and the booking will be re-priced. The company reserves all rights to make changes in the discount policy at any point of time without assigning any reason. This offer is subject to availability, applies to new bookings only and may be withdrawn at any time without notice.
Globetrot Holidays reserves all the right to cancel, forfeit the amount paid / impose cancellation charges in case of non-payment of full tour price 45 days prior to the departure date.
When the tour price is quoted, the Foreign Exchange component is calculated as per the prevailing rate of that day. The company reserves the right to alter the price of the tour before the departure, accordingly the client will have to make the full payment before tour departure. Tour price do not include government or other taxes raised by independent contractors like airlines, which are to be paid by the client as per the actual. The tour price are done at the start of the season any increase in Taxes, Fuel charge, YQ/YR Tax, Visa Fees thereafter will have to be borne by Client.
It shall be the sole responsibility of the Client to hold valid travel documents and statutory clearances, to enable the Client to travel on the tour such as passports, visas, confirmed air tickets, insurance and medical insurance certificates and other certificates including immigration clearance etc.
For travelling abroad, all clients including children must be in possession of a machine-readable passport valid for minimum of 180 days from their Tour return date along with applicable VISAs. Please cross check all particulars of your passport including your name / address / validity / expiry date and Blank pages for VISAs as per requirement. All the clients booking tours for the European sector should ensure that the Passport validity is for a maximum of 10 years. Please ensure that the passports are well maintained and have sufficient blank pages that are serially numbered and not damaged, stapled or torn for recording stamping of VISAs of various countries. Handwritten passports are not allowed. If your Tour gets cancelled due to any passport related issues, you will be liable to pay cancellation charges. For few Tours Globetrot Holidays collects your passport and submits to various private entities or consulates on your behalf. During this process if passport gets damaged, Globetrot Holidays do not hold responsibility and is not liable to pay compensation / refund / claim as it does not have direct/indirect control on these authorities.
A VISA is a mandatory document that permits the client to enter another country. For tourists, generally a short term VISA is granted by the respective consulate. All the clients be required to take the appropriate VISAs for going on the tour. We are VISA facilitators and assist you for preparing VISA documents, submitting them & collecting the passports from the consulate. The Consulate may call you for a personal interview even after all relevant documents have been submitted. Globetrot Holidays is not responsible for any kind of error caused by the consulate. The decision to issue VISA is at the sole discretion of the respective consulate and we do not have a hold on the decision of the consulate and cannot object to it either. You agree not to proceed legally against us for such rejection of VISAs, unless there is a manifest error on our part. We would not be responsible in any manner whatsoever for any clerical error done by the concerned embassy or consulate. As stated, Globetrot Holidays is just a facilitator for procuring VISAs. We will not be able to represent any VISA issue, either pre or post submission of documents or after issuance of VISA. We request you to cross-check the VISA copies and intimate us about any discrepancies well in time. Full payment of the tour cost to be made to process Schengen VISA. In case of part payment, Balance to be maintained in the Bank Account of clients must be equivalent to the total Tour Cost plus the unpaid amount of the tour. Sometimes it may happen that the VISA granted for a specific country has a longer validity than passport, in such a case the client has to carry both old as well as new passports. In case the client has a valid VISA on his old passport, he/she needs to check and verify whether he/she is required to transfer such old VISA on the current passport. If you already possess a VISA or wish to do the VISA (s) on your own, you would be entitled for appropriate reduction/refund of actual VISA (s) cost and the portion of charges attributable to our service charges will still have to be paid by you. It is your responsibility to promptly furnish all documents required for application of your VISAs well in advance to us as VISA processing can take quite a long time because of the over-cautious approaches adopted by embassies and consulates due to security concerns. Sometimes due to load factor at the embassies and consulates, the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases Globetrot Holidays, as a facilitator, shall not be responsible for any consequences and/or liable for any refund, the client shall have to bear all the cancellation and re-booking charges for the next tour. Documents required for application of VISA vary country wise. Our Travel Executive shares a complete list of Documents with the client on their registered e-mail ID at the time of booking itself.
All clients are advised to carry the photo identification in the form of driving license, election ID card, PAN card, Aadhaar card, and students must carry with them their school/college ID card. At certain sightseeing places, the Identification proof is mandatorily required and company has no control over it. The identification documents must be produced by the client as per the rules and regulations prescribed at different locations. Also, please ensure that on tour you carry the same photo ID submitted in the office. In case of documents being in maiden name, provide & carry those documents only.
All the clients must purchase comprehensive Travel Insurance from Globetrot Holidays to cover the likes of cancellation, personal injury and medical expenses, death, repatriation expenses, evacuation expenses, etc. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. Please note that all clients must carry a copy of insurance along with them on Tour and present such copy to the authorities when asked for. We cannot be held if a client is denied entry in a certain country because of absence of copy of such insurance. Insurance is included in the tour price for all International Tours up to the age of 59 years. For the age group over and above 59 years, Insurance is available at an additional price by the respective client. Pre-existing diseases are not covered under insurance policy. If you decide to extend the Tour for longer than the existing schedule then additional charges will be levied. Adventure sports or activities that are included in your Tour Packages shall not be covered in the insurance policy and in case of any death, injury or other loss due to your participation in such adventure sports will not be borne by Globetrot Holidays and the release form submitted to such Service Provider / Person / Club / Association / Organization / Institution by you with your consent shall become effective and binding. Please take note that, in case of death of any guest all the arrangements for transportation of the dead body including procurement of the death certificate, post-mortem, repatriation of dead body and all personal effects, insurance claims, entire expense for making such arrangement etc. shall be made by the client accompanying the deceased or known acquaintances of the deceased. Globetrot Holidays or its tour managers shall not be responsible for extending any help for the same. Please note that you would have a direct contractual relation with the insurance Company and we are not in any manner directly involved with this relationship. The insurance company shall be solely responsible for granting or rejecting claims. It is at a sole discretion of the respective company and you shall settle any dispute arising about rejection of claim or adequacy of settlement amount directly with the Insurance Company. In case of foreign nationals, insurance will have to be obtained by the individuals on their own. In an exceptional case if a third party issues insurance, and any claims to the same arise, Globetrot Holidays is not responsible for any coordination with the Insurance Company.
For all foreign nationals who wish to join our various tours (Domestic/International) the VISA fee and the other required documents differ than the Indian nationals. Kindly cross check with our sales team. All client must declare their NRI status prior to their booking. For NRI’s the rules and regulations at certain sightseeing places differs from Indian nationals, accordingly NRI’s and Foreign Nationals need to borne additional charges wherever applicable. Please note that entry to any country may be refused even if the required information and travel documents are incomplete.
All the information related to the Tour is disseminated via SMS (Short messaging services) and e-mails to the clients. The time to deliver the SMS is dependent on several factors such as upon the traffic on the mobile network and whether the client’s mobile phone is within reach and switched on. Globetrot Holidays is not a mobile network operator and does not guarantee the delivery of SMS text messages. The clients confirm that they have provided an accurate mobile number for receiving SMS and that they are the owners or the legitimate users of the mobile device or phone. The clients also acknowledge that using another person's mobile phone or providing inaccurate mobile phone number or the unauthorized use of mobile phone number for receiving the SMS, may entail disclosure of client’s confidential information which disclosure shall be at the sole risk of the client.
Holding a valid VISA only allows a client to enter the respective country’s immigration point. Granting or rejecting the permission to enter a particular country is solely upon the discretion of the immigration authority. Sometimes a client may be deported/interrogated/and may be held back by the immigration authorities for a longer span than the usual time. In such a case, the client missing out on the itinerary program is not Globetrot Holidays liability. All the Expenses incurred by clients while they are held back by the immigration authorities or deportation costs would be borne by the client and Globetrot Holidays shall not be responsible for any reversals towards the same. In any such cases of deportation/interrogation/rejection of permission to enter a particular country by the immigration authorities, the client is not eligible for any refunds and compensations from Globetrot Holidays.
Seating arrangement in the coach shall be strictly as per the booking date i.e. the guest who books first will get the first seat and so on. Same policy is applicable in case of merged tours. At the time of booking if any seat number is shared to you, then treat this as indicative seating which is subject to change and demands / claims for such seating will not be accepted. In coach, the seating allotment shall start from seat number 5 onwards as first two seats are reserved for the tour managers & seat nos. 3 & 4 are reserved as Prime Seats which if available, can be booked by the guest at an additional cost. The company reserves the right to allocate Prime seats. If paid and prime seat is not available due to any reason, company is liable only to refund the amount paid for the prime seat. We will not be responsible for any defect in the Coach or in the Air-conditioner / Air-Cooler or for the behaviour of the Driver or the attendant (applicable for seat in coach as well as private vehicles). The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day / week etc. You will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel, otherwise certain sightseeing schedules may be missed due to your actions / delays and the same will be non-refundable. There is a strict "no smoking", "no alcohol" and "no eating" policy in the Coach. Clients are advised not to keep valuables in coach while sightseeing. The Company shall not be responsible for the loss of valuables from the coach. If the coach is accidently or otherwise damaged by the guest he/she will be required to pay the compensation for the same. The size and seating capacity of the coaches / buses generally varies from 20 to 40 and depending on the number of the guest/s. few coaches have one door or two door access, which varies from destination to destination.
You are responsible for your own baggage. All the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) is on you at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches. Please note that Tour Managers are not responsible for your baggage or any kind of personal belongings and we will not be responsible for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you. It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airline responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws. Furthermore, Instructions as well as information of the tour are to be followed in the group tours and the tour manager or Globetrot Holidays is not responsible for any instructions overruled by the Guests and / or its consequences. All the Travel documents like passport, visa, tickets, etc. are totally your responsibility and in case you lose such documents, you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be responsible. We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident or negligence. Please take a note that if your baggage is lost or misplace any time during the course of your tour, it is your responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc. You have to understand that the Tour Manager is responsible for the whole group of guests and he may not be in a position to escort you to lodge a complaint with the concerned authorities, as doing so could compromise the convenience and time of the rest of the Guests.
Flights/Railways as specified on the Tour itineraries are included in the Tour price. We rely on Airline agreements regarding air travel & Railway agreements for train travel, through enrolment & payment for Tour, the Client acknowledges & accepts the same. Individual electronic tickets may not be issued to the guest prior to travel due to the group nature of the flight/train booking. In such circumstances, the client acknowledges that by virtue of booking any air/rail inclusive tour from Globetrot Holidays they have accepted the airlines & railways terms & conditions of travel & applicable national & international law governing air / rail transportation. Please note that Client name in the booking form should be exactly as per their passports. Globetrot Holidays will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking. When clients books a Tour including flights or trains, they will be required, at the time of booking, to provide us the details regarding full name as per the passport, passport number, date and place of passport issue. Changes to flight or train itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline & railways. These are the client’s responsibility. For Air/Rail Inclusive tours the costing is based on yearly basis. When the client is travelling by flight or train, they are subject to the airline & railways restrictions / limitations on baggage weight / size / number from time to time. Traditionally, Airline Regulations permits a guest to carry only 2 bags per person. Check in bag with a maximum weight of 20 kgs and a hand bag with a maximum weight of 7 kgs with dimensions not exceeding 115 cms. If the client’s package includes a flight which is a low cost carrier (Air Asia, Scoot Airlines, Air Arabia, Jetstar, Fly Dubai, Thai Air, Tiger Airways) then baggage will not be included in the package. Additional charges could be applicable and the guest shall be liable to pay such additional charges directly to the airline. The baggage restrictions could also vary for different classes of travel. Please understand that every airline has a different set of rules and regulations and they keep changing the rules quite frequently. Hence, the client are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked. We are not liable, in any manner, if you are unable to carry any baggage or if the guest has to pay any extra-charges due to restrictions imposed by the airline. Excess baggage (if any) will be chargeable as per the airline policy and the same has to be borne by the guest. Airline is an independent Contractor, the Company does not have any control on their operations; neither on the increase in air fare, fuel or any other taxes. All such hikes have to be paid by you before the tour departure. Flight or Train Ticket Cancellation charges plus deposit forfeit charges applicable under the rules of the concerned Airline are to be paid by you immediately in the event of cancellation of the tour. Airport taxes / Airport Development Fee, as applicable, is to be paid over & above the Tour price should there be a rise post issuance of tickets. All the booking / cancellation / change of the airline ticket and the travel on such airline ticket will be subject to the terms and conditions of respective Airlines & Railways and we will provide the same to the guest upon request, if available. Names Changes fee will be charged from each client for name changes or name corrections together with any airline penalties and other cost or charges incurred.
A transfer from the originally booked tour to another tour is treated as cancellation of earlier tour and hence, a fresh booking of another tour has to be made. All cancellation charges will apply on the net tour price and not on the gross tour price of the earlier booked tour. The tour price and discounts available / given for the cancelled tour are not valid for fresh booking. Tour price and discounts prevailing on the date of fresh booking of another tour will be applicable. In case if booking is cancelled and alternate booking is given in the same tour in that case whatever at actual air or train ticket cancellation charges will be applicable and for new booking new discount will be applicable. If you wish to change or amend your booking, you have to communicate your request to us in writing. The requests for Tour Change or Transfer will be accepted subject to availability.
If the customer decides to cancel the tour for any reason whatsoever then she/he shall give a written application/mail to the company within a specified time limit along with the original receipt issued by the Company. Such cancellation will attract the cancellation charges stated hereunder. Cancellation charges will be calculated on Gross Tour cost and the cancellation charges shall depend on date of departure & the date of cancellation. Cancellation charges for any mode of transport ticket (airlines/buses/railways/cruises) are applicable as per the rules of the concerned authority/vendor. Air or Train ticket issued on special fare are non-refundable and the customer shall bear cancellation charges. Any refund payable to the customer will be paid after the company receives refund from the respective authorities/vendors. The company deducts processing charges from the refund which is to be paid to the customer.
| No. of Days prior to Departure | % of Cancellation charges per person | |
|---|---|---|
| India | World | |
| More than 60 days | Registration amount | Registration amount |
| 40 days to 59 days | 25% | 25% |
| 15 days to 39 days | 50% | 50% |
| 1 day to 14 days | 75% | 75% |
| On the Day / On Tour | 100% | 100% |
Charges are levied on the Gross tour price and not the discounted price. For an Indian tour, cancellation does not include air ticket cancellation and they will be levied separately. For signature holiday, cancellation charges will defer accordingly as per services booked& also informed to the customer while & after booking. In case if any Tour is cancelled from the Company's end, then the full refund of amount paid by the customer will be made within 10-15 working days of cancellation of the tour by cheque only. Alternatively, the customer can take any other Tour option suggested by the Travel Advisor or can utilize the tour amount paid for any of the company's future tour.
All the rights to determine the quantum of refund payable in case of cancellation or amendment of a Tour are reserved by Globetrot Holidays. Refund would be calculated considering various factors such as Total number of Guests, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. The decision given by Globetrot Holidays on the quantum of refund shall be final and will be paid directly to you.
Most of the time you will be out sightseeing and therefore hotels which are convenient, comfortable and give value for the money are be selected. Therefore, sometimes, the selected Hotels may be located away from the city centre. In case the selected hotel is unavailable for booking, an alternate arrangement will be offered to you in another hotel of a similar category. All baggage and personal effects are at all times and under all circumstances your responsibility. Any damages caused to the hotel rooms / Coach / place of visit etc. during your stay/tour/visit, shall be borne and payable by you. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or Globetrot Holidays Tour Manager as soon as it is discovered. Globetrot Holidays shall not be liable for sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels, Unprofessional and rude behaviour of hotel staff does not come under our direct purview and we will not be responsible for the same. Facilities like mini bar, alcoholic beverages, laundry, paid television channels, telephone calls, etc. are not complimentary and if you use these facilities then you will have to be pay for the same directly to the Hotel as these charges are not included in your tour price. There is Wi-Fi at most of the accommodations but sometimes Wi-Fi may not be available at remote locations or some Special Stays or at some place the Wi-Fi facility is provided at an additional price, which needs to be borne by you. Certain International Hotels may ask for a security deposit during check-in, which is refundable at check-out subject to the hotel’s policy. You have to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 am. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. If you want any change therein, like early check-in or late check-out, you will have to manage the same on his/her own with hotel authorities on payment of additional charges, if any. Any loss to hotel property knowingly or unknowingly will have to be borne by you. Globetrot Holidays shouldn't be held responsible. Single person joining the tour may be given a sharing partner/s in twin or triple sharing basis & this is subject to availability of the room partner of the same gender. However, any misunderstandings or incidences like missing items or difference of opinion between each other will have to be settled between room partners themselves. We are not responsible for any loss or mishap. If, for any reason, concerned partner cancels or alters the booking of the tour, then the other client / partner has to bear entire room charges. No adjustments shall be made from the money contributed by client / partner who has cancelled the tour. Shared rooms have 'No Smoking' policy. Cleanliness of the room and especially the bathrooms is to be maintained under any circumstances. Safety of money and valuables is own responsibility even one has to take care oneself and other person should not be forced to help or assist. Globetrot Holidays shall not be responsible or liable for any claims or issues arising out of the shared rooming. It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the guest makes any changes in their rooming while on the tour, we shall not make any refunds or pay any compensation to them. In case the guest decides to make any changes in the rooming while on the tour subject to availability, then they shall be bound to pay additional charge directly to the hotel.
There is mostly a pre-set menu for meals depending on the tour program. Packed meals are served at some places. The Company mostly serves Vegetarian food along with few Non-Veg items. Globetrot Holidays does not differentiate amongst the client by providing a special meal or special diet. In case it becomes absolutely necessary to change the meal arrangement, we reserve the right to do so. If you wake up late and miss the breakfast or reach late or your flight is delayed or for any other reason whatsoever you miss any meal of the day, then you can make no claim of any meal or breakfast, which you have missed and not utilized. Any special meal requirements, including allergies, must be provided at time of booking and are received on a request basis only. We cannot assure special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled. If you have any special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and not in group tours. While we endeavour to select the best quality restaurants for lunch/dinner halts in terms of food, sanitation facilities, hygiene, and service, the company has no direct control over their maintenance. Please take a note that the Restaurant Manager allots the table for the group & same depends upon the group size and infrastructure of the restaurant.